Refunds and Returns

BraaiBoss Return Policy

(Because even Weekend Weapons need backup.)

At BraaiBoss, we want your new gear arriving ready for action — no dents, no drama, no disappointment.
But if something’s not quite right, here’s how we handle returns… written the BraaiBoss way.

You’ve Got 30 Days, Champ

From delivery day, you have 30 days to decide if this braai is “Yoh, this thing is perfect,” or “Eish… maybe not.”

• If Your Braai Arrived Looking Like It Survived a Taxi Strike
  Relax.
  This one’s totally on us.
• If your barrel, kettle, cover, grid, or any part shows up:
  – dented
  – damaged
  – defective
  – or looking like it fought with the courier truck…
  We sort it. Quickly. Nicely. Like pros.

Here’s How We Do It

1. Our first step is to replace the damaged part.
2. If that’s not possible, we replace the whole unit.
3. All costs? On us.
   Courier, collection, everything.

You just worry about what you’re braaiing first.

---

• If You Changed Your Mind (it happens, bru)
  We totally get it. Sometimes:
  – You saw the pics, got excited, and didn’t double-check the size.
  – The braai seemed bigger online than in real life (online imagination is wild).
  – The colour on your screen wasn’t the colour on your stoep.
  – Or the space you had in mind suddenly looked very small once reality arrived.

Happens. No judgement at all.

You can still return it within 30 days, but because the braai itself is 100% fine…

HERE’S HOW IT WORKS

You’ll be responsible for:

• The original courier fee
• The return courier fee
• The 4% bank/processing fees we paid upfront

Fair is fair.

• Packaging: Please Don’t Send It Back Like It Survived a Night Out

This part is super important, so we’re saying it with love and a smile:

To accept a return, the braai must come back:

• in its original packaging,
• with all its parts,
• packed more or less the way it arrived.

We’ve seen some… creative attempts over the years:
black garbage bags, mystery boxes from the garage, bubble wrap that gave up halfway, parts missing like they went on holiday.

So in the friendliest way possible:

If it’s not in its proper box, with every bit and piece, we unfortunately can’t accept the return.

What Happens Once It Arrives Back With Us

Once your braai lands back at BraaiBoss HQ, we give it a quick check — nothing dramatic, no lab coats, no clipboards.

Just a simple:

1. “Is it in the original packaging?
2. Are all the parts here?
3. Is everything in decent shape?”

Once we’ve done our little inspection, we’ll contact you with our findings (sounds fancy, but it’s literally: “All good!” or “Hey, here’s the issue”).

If everything checks out, we process your refund within 3 business days — quick, clean, painless.

How to Start a Return

Just pop us a message at hello@braaiboss.co.za with your Order Number in the subject line and reason for the return, and we’ll guide you from there.

In Short

1. If something arrived wrong — we fix it, on our cost.
2. If you changed your mind — cool, but the courier + bank fees are on you.
3. If you send it back — please use the original packaging with all the bits included.
4. Once it’s back with us — we check it, let you know, and refund you within 3 days.

Proper service.
Proper people.
Proper braai vibes.
That’s BraaiBoss.

Email: hello@braaiboss.co.za